NEED TO KNOW
POLICIES & PROCEDURES
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ARRIVAL TIME
Please arrive 5-15 minutes before class. If there is a class in progress when you arrive, please feel free to wait quietly in our seating area. Doors open 15 mins before your class start time. FREE PARKING We love to brag about our ample free parking, which lets face it...it's pretty rare for a boutique studio! We have plenty of free parking in the front parking lot, please park in the spaces mark "FITNESS ROOM RESERVED" or any unmarked spots. There is also a parking lot to the left side of the building. SHOWERS We have beautiful showers for you to use in both of the studio washrooms, we just ask that you bring your own towel. MATS We provide all the mats and props you need for each class. You are welcome to bring your own mat if you like. INDOOR SNEAKERS Pilates, Barre & Yoga classes are done in bare or sock feet, Strength, Fhiit-camp & Spin require sneakers. Please bring indoor shoes or be sure to wear clean sneakers in the studio. You also have the option to store your indoor sneakers at the studio free of charge. SPIN SHOES We do not provide spin shoes You have the option to wear a regular running or cross training sneaker to spin class or you can bring your own indoor cycling shoes as there is a clip in option (SPD clips). CELL PHONES We ask people to try to unplug and be in moment by leaving their cell phones off and stored if possible. This allows all class participants to enjoy an optimal experience. ONLINE BOOKING Booking ahead is the best way to ensure your spot in class. You can book 2 weeks in advance. Please use the ZEN PLANNER app or MEMBER PORTAL. Keep in mind the waitlist moves quickly and spots open up, so don't be discouraged if you see a waitlist. CANCELLATION POLICY LATE CANCELS cancelling outside of the cancellation window We have 2 different cancellation windows: -5 hours is our general cancellation cut off time. -8 hours is the cut off for all 6am and 615am classes. -You can "late cancel" your class anytime via the Zen planner App or the Member Portal. *you do not need to contact the studio or your instructor, Zen planner will tell us. -You will be charged a $12 late-cancel fee *If you need to dispute the late fee (ie: case of absolute emergency/illness) please email Info@thefitnessroom.ca NO SHOWS There is a $15 fee or loss of a class on your pass for a No-Show. This will automatically be reflected on your account. We understand mistakes happen, exceptions will be made for emergencies only. Fees are always waived during storms, or if there is illness or injury. Please email: info@thefitnessroom.ca in case of emergency. MANAGING YOUR WAITLISTED CLASSES -Please treat your waitlisted classes like a reservation and remove yourself if you can no longer commit to the scheduled class. -When a reservation is cancelled, the first person on the waitlist will automatically be moved into the class. If you no longer want the space, please cancel within the cancellation window. -If you receive the upgrade message with LESS then 5 hours notice (look at email timestamp), or 8 hours notice for a 6am/615am class: you can email info@thefitnessroom.ca to decline the class and we will remove you from class at no charge. THANK YOU FOR UNDERSTANDING -Our members and staff is our number one priority. We want our members to get into the classes they want. -Using the App to cancel your class helps our instructors focus on creating and delivering awesome classes, not the administrative work that goes into cancelling people and filling spots. STORM POLICY In the case of a storm or dangerous road conditions please put your safety first. If you do not feel safe coming to class and cannot unregister yourself due to our 8 hour cancellation policy please let us know at Info@thefitnessroom.ca. Email is the best method of communication for cancelling classes. We always intend to run classes if it is safe to do. If an instructor is unable to safely make it to the studio we will cancel the class. We will always cancel with at least an hours notice. On bad weather days, please check your email and/or social media an hour before class to insure we are still good to go. MANAGING YOUR MONTHLY MEMBERSHIP
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